Scope
Before any project starts we agree a written scenario defining the required screens, processes and reports. Anything outside it is treated as an addition and priced separately — so both sides know exactly what was agreed.
Delivery time
The durations shown on product pages are implementation time after all data and requirements are received from the client. Delay in supplying those defers delivery by the same amount.
Payment
Engagements begin with a deposit; the balance is split across delivery milestones. Prices shown on this site are indicative and may vary with the extent of customisation required.
Warranty and maintenance
Any defect within the agreed scope is fixed at no additional cost. Annual maintenance contracts are optional, run to at most 15% of the contract value, and cover support, additional reports, staff training and a warranty against software defects.
Ownership of system and data
Your data is entirely yours, and we hand it over in a usable format whenever you ask.